• Delivery method: Express Shipping
• Estimated Delivery Time: Orders are typically delivered within 3 to 10 business days after payment confirmation.
• Shipping Fees: Calculated based on the total weight of the parcel and the destination country.

Depending on the inventory situation and the circumstances of the delivery company, delivery may take longer than the above. Please note that we are unable to provide service on Saturdays, Sundays, and Korean holidays. For orders placed before holidays, delivery may be delayed. If your product has not arrived more than two weeks after your order, please contact customer support.

To check for product defects or missing components, you must shoot a video from opening the carton box attached AWB to check all contents. If you don't provide us with unboxing video, it is difficult for us to check, so it is impossible to proceed with exchange, return or refund.

■ Cancellations

If your order status is [Preparing for delivery], we will accept cancellations of your order, so please contact our customer center. If your order is [Preparing for delivery], the product may have actually been shipped, and we cannot accept cancellations of your order.

■ Exchange/Return

1.  Exchange/Return Address: #610, B-dong of SK Twin Tower, 119, Gasan Digital 1-ro, Geumcheon-gu, Seoul, 08589, South of Korea
   When returning an item, please do not ship the product to the return address yourself, but rather request the shipping company to pick up the returned item.
2. Deadline for exchange/return requests: Please contact us within 7 days of receiving the item.
3. Products eligible for exchange/return:

·        Products received within 7 days of receipt

·        Products that are different from the product ordered (only applicable if the product is new, unopened, and you contact us within 7 days of receipt)

·        Products that arrive defective or damaged

4.  Products that cannot be exchanged/returned:

·        Opened or used products

·        Products received more than 8 days ago

·        Products that have become scratched or soiled by the customer

·        Products without packaging (bag/case)

·        Products that are clearly stated on the product introduction page as not eligible for return

·        Any other reasonable reason why returns cannot be accepted

■ Warranty

Except as stated above, we do not guarantee the quality or performance of the products we sell.(For details, please contact us by email.)

The shipping fee for returns will be handled according to the reason for the return.

l  If you change your mind, return the product, or are absent for an extended period of time, you are responsible for the return shipping costs.

l  If the return is due to our fault, such as a misdelivery or a defective product, we will cover the return shipping costs.